We originally intended to make this article "The Top Five Questions...", but only four questions really stood out above the rest. So that's what you get.

In today’s business world, managers and IT professionals must constantly grapple with changing business etiquette and acumen. Visiting professor Phyllis Krupkin, PhD in Organizational Behavior will be presenting a full-day conference on the use of capital letters in business correspondence. Dr. Krupkin hails from the greater Ottawa area and has earned critical praise for her presentations on “Saying NO to Lower Case,” and “Why Hygiene Doesn’t Matter.”